Refund policy

Refund Policy

Returns and Refunds

We offer both custom-made products and ready-to-ship products.

Custom and Personalized Products

All custom-made, personalized, and made-to-order products are non-returnable and non-refundable.

Because these items are produced specifically according to your requested design, we do not accept:
- Returns
- Exchanges
- Cancellations
- Refunds

Once the design is approved and production has started, the order is final.

Ready-to-Ship Products

For non-custom, ready-to-ship products, we do not generally accept returns or refunds unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at twopixelgallery@gmail.com and include clear photos of the issue.

If the issue is confirmed, we will provide a replacement, store credit, or refund at our discretion.

European Union Customers

Under EU consumer protection laws, personalized and custom-made products are exempt from the 14-day withdrawal right.

Therefore, custom and personalized items cannot be returned or refunded unless they are defective or incorrect.

Contact

If you have any questions regarding your order, please contact us at:

twopixelgallery@gmail.com